Refund Policy

Because of the digital nature of our products, we do not offer refunds or returns on purchase of our digital goods.

Any bank chargebacks, or any rude or inappropriate communication to our customer support team or on our social profiles will get you removed from the course and barred from any and all education from, or hosted by, Paola Ponce Nails.

Download issues: You have problems that prevent you from downloading the product. First, paolaponcenails.com recommends that you contact the support team as paolaponcenails.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;

For courses listed as “lifetime access”, lifetime access refers to unlimited individual use of the program, up until any program is retired from our catalog of courses.

Paola Ponce Nails shall not be liable for delay or failure in the performance of its obligations under this Agreement if such delay or failure is caused by conditions beyond its reasonable control, including but not limited to, fire, flood, inclement weather, accident, earthquakes, telecommunications line failures, electrical outages, network failures, internet failures, acts of God, terrorism, civil commotion, or labor disputes.

Should conditions beyond our control occur, a written program will be attempted to be delivered to students who have recently enrolled within the last 6 months.