Because of the digital nature of our products, we do not offer refunds or returns on purchase of our digital goods. On a case by case we may offer refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, paolaponcenails.com may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
Download issues: You have problems that prevent you from downloading the product. paolaponcenails.com recommends that you contact the support team for your browser provider, as paolaponcenails.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
It is in your best interest to watch the program as soon as you purchase it.
For courses listed as “lifetime access”, lifetime access refers to unlimited individual use of the program, up until any program is retired from our catalog of courses.
Paola Ponce Nails shall not be liable for delay or failure in the performance of its obligations under this Agreement if such delay or failure is caused by conditions beyond its reasonable control, including but not limited to, fire, flood, inclement weather, accident, earthquakes, telecommunications line failures, electrical outages, network failures, internet failures, acts of God, terrorism, civil commotion, or labor disputes.
Should conditions beyond our control occur, a written program will be attempted to be delivered to students who have recently enrolled within the last 6 months.